Workers' Comp Injury Care in Charlotte

Yes. We treat work injuries at our Steele Creek and Plaza Midwood clinics, 7 days a week, and bill your workers' comp carrier through the claim, bill your company directly, or take payment at the visit.

No. Send the employee right away with your authorization to treat, so care isn't delayed. Report the claim to your carrier, then send us the claim number and billing information or adjuster contact before the employee's second visit.

Yes, for a workers' comp visit. The employer's authorization to treat confirms the injured worker is your employee. Employers with an account can send it through our portal; others can send it on paper, digitally or with our online work injury authorization form.

Send the employee to us with your authorization, then report the injury to your workers' comp carrier right away, since reporting the claim is the employer's responsibility. Before the employee's second visit, send us the claim number and billing information or your adjuster's contact.

Yes. Send the employee with your authorization to treat, on paper, digitally or with our online work injury authorization form. You can also pay at the time of the visit.

No. Injured employees can walk in at either clinic, 7 days a week: Monday to Friday 8am to 8pm, and Saturday and Sunday 9am to 5pm. Most visits take less than an hour.

We evaluate common non-life-threatening work injuries, including cuts, sprains, strains, back injuries, minor burns, certain eye foreign bodies, fractures, bites and puncture wounds. The provider determines appropriate treatment and arranges emergency or specialist care when needed.

Call 911 for a life-threatening injury, such as heavy bleeding that won't stop with pressure, trouble breathing, chest pain, a head injury with loss of consciousness, an amputation or a bone through the skin.

Yes, at Steele Creek only. Radiologist reading is generally available in around 2 hours, but timing can vary. Employees evaluated at Plaza Midwood can use our X-ray fast pass at Steele Creek without a second evaluation or a new appointment; let the team know you are there for the X-ray.

Yes. We offer post-accident drug and alcohol testing when required by the employer. Our drug tests use urine, with 5-panel and 10-panel options. Rapid results are available during the visit; laboratory confirmation or DOT medical review follows the applicable testing process and takes longer.

Yes. Every work injury visit ends with a work status note: full duty, modified duty or off work, with restrictions and your follow-up date and time. We also do return-to-work and fit-for-duty exams to clear an employee after an injury or illness.

Yes. Providers write specific restrictions, such as lifting limits, no ladders or seated work, so you can offer modified duty instead of lost time. We can use your company's return-to-work wording.

When we set up your account, we record your return-to-work program and contacts on your employer protocol. Our occupational medicine director can also visit your site to see the work and talk with field staff.

Yes. Our providers are trained on OSHA recordkeeping, including the difference between first aid and medical treatment. When first-aid-level care is the right medical choice, such as OTC medicine at nonprescription strength, Steri-Strips or a soft wrap, we use it, and we document each visit clearly so you can classify the case.

No. We never withhold care an employee needs. Our providers choose the right level of care for the injury, and they know which choices count as first aid and which count as medical treatment under OSHA. Your company makes the final recordability decision, and our documentation helps you make it.

Recordable cases belong on the OSHA log when applicable criteria are met, such as medical treatment beyond first aid or restricted duty. Separate reporting rules cover severe events: generally notify NCDOL within 8 hours of a work-related death or 24 hours of a qualifying inpatient hospitalization, amputation or loss of an eye. Event timing and other criteria matter; consult NCDOL guidance.

An X-ray alone is a diagnostic test, not medical treatment. But a fracture or other significant diagnosis, restricted duty, days away or treatment beyond first aid may make the work-related case recordable.

Yes. Stitches, staples and skin glue count as medical treatment under OSHA. Steri-Strips and butterfly bandages count as first aid. Our providers use the closure the wound actually needs.

We can bill a workers' comp carrier or employer according to the authorization and account arrangement. Where payment at the visit is appropriate, our team can explain it. Paying at the visit does not replace injury-reporting requirements or decide claim rights.

With appropriate authorization and claim billing details, bills go to the carrier or employer under the account arrangement. If a claim is disputed or billing information is missing, contact our team and the carrier to clarify responsibility.

Coverage depends on the health plan and workers' compensation claim. Do not assume ordinary health insurance covers a work injury. Tell our team it happened at work so we can confirm the correct billing route with your employer or carrier.

Yes. Once you send us the claim number and billing information or adjuster contact, we handle claim submission and communication with your workers' comp carrier.

We are physician-owned and independent. We do not own physical therapy or advanced imaging facilities. Referrals follow medical need and are coordinated with the employer or carrier. We focus on timely care, clear work status and specific restrictions rather than guaranteeing a particular cost or outcome.

Yes. When an injury needs specialist assessment, advanced imaging, a procedure or surgery, we coordinate a referral, including the workers' comp carrier's preferred specialists when appropriate.

Yes, free of charge. We hold injury review meetings with employers, help plan job-site first aid, and our occupational medicine director can visit your site to see the work and talk with field staff about avoiding injuries. We don't treat patients at your site.

Call 911 for a life-threatening injury. Otherwise, notify your supervisor promptly and ask where to receive care. For accepted or compensable claims, the employer or carrier generally directs treatment, subject to Industrial Commission orders. Bring your photo ID and employer authorization to OneSpotMD.

Notify your employer promptly, with written notice generally due within 30 days. Injury-by-accident claims generally have a two-year filing deadline with the Industrial Commission. The employer's report does not file the employee's claim. Exceptions and occupational-disease rules differ; consult the Commission about your situation.

At the first visit: any photo ID, such as a driver's license, a state or local ID, or a passport from any country, your employer's authorization to treat, and a list of your medicines. At the second visit: the workers' comp claim number and billing information from your employer, or the adjuster's contact.

Yes. Some of our staff speak Spanish, and we use a translation app during every visit at both clinics. Sí: parte de nuestro personal habla español y usamos una aplicación de traducción en cada visita.

Steele Creek, 2114 Freeman Park Dr, Unit 105, Charlotte, NC 28273, has X-ray on site and serves southwest Charlotte near Berewick, Lake Wylie and Fort Mill. Plaza Midwood, 2017 Central Ave, Suite 103, Charlotte, NC 28205, serves central Charlotte near NoDa, Midtown and Uptown. Both are open 7 days.