Chronic Care Management for Adults in Charlotte
Living with high blood pressure, diabetes or another ongoing condition takes steady care, not a rushed visit once a year. Our primary care team in Charlotte manages your conditions with regular follow-ups, labs and refills in one office. For a non-emergency flare, you can walk in to either clinic during open hours, 7 days a week. Emergency symptoms need emergency care, not a routine visit.
- ✓ High blood pressure, diabetes, cholesterol, thyroid, asthma, depression and more
- ✓ Follow-ups at Steele Creek or Plaza Midwood
- ✓ Non-emergency flare? Walk in promptly during open hours; emergencies need 911
- ✓ Labs, EKG and breathing tests in the clinic
- ✓ Refills after your provider reviews your medicines
- ✓ Independent: we refer to any hospital system or specialist
Apply online, and we call you within 1 to 2 business days to check the fit and book your first visit at Steele Creek.
On this page
Conditions we manageWhy treat itHow it worksOut of control?Medicines and refillsTests in our clinicsIs it a good fit?InsuranceOur clinics
Chronic conditions we manage
These are the ongoing conditions our primary care team manages most often. Your care plan depends on the condition, your goals and your medical history.
| Condition | How we help |
|---|---|
| High blood pressure | Medicines, home blood pressure readings, EKG when needed, and follow-ups until your numbers are in range |
| Type 2 diabetes and prediabetes | A1c and other labs, medicines, and a plan for diet and activity to keep your blood sugar in range |
| High cholesterol | Cholesterol checks and treatment to lower your risk of heart attack and stroke |
| Thyroid problems | Thyroid blood tests and medicine adjustments for an underactive or overactive thyroid |
| Asthma and COPD | Inhalers, a plan for flare-ups, pulmonary function tests (breathing tests) and in-clinic breathing treatments |
| Reflux and IBS | Ongoing care, with GI referral coordination when needed; appointment availability varies. See stomach and GI care |
| Joint pain and arthritis | Exams, X-ray at Steele Creek and joint injections with select providers. See orthopedic care |
| Depression and anxiety | Treatment with non-controlled medicines and follow-ups, with a referral to psychiatry or counseling when you need more |
| Gout | Flares treated in the clinic, plus labs and ongoing care to help prevent the next one |
| Weight | Medical weight management, including GLP-1 medicines when appropriate. |
Not sure if we manage your condition? Ask us when you apply, or see our conditions A to Z.
Why chronic conditions need care, even when you feel fine
Many chronic conditions don’t hurt, so it’s easy to put off care. But left untreated, some quietly damage your heart, brain, kidneys, eyes and nerves, and can become a threat to your life or a limb.
| Condition | If it isn’t treated, it can lead to |
|---|---|
| Heart attack, stroke, heart failure, kidney disease or failure, and vision loss | |
| Heart disease, stroke, kidney disease, blindness, nerve damage and loss of a toe, foot or leg | |
| Plaque in the arteries, chest pain, heart attack and stroke | |
| Thyroid problems | High cholesterol, fertility and pregnancy problems, an irregular heartbeat that can lead to stroke or heart failure, and thinning bones |
| Asthma | Attacks that come more often and can be life-threatening |
| COPD | Flare-ups, serious lung infections and heart problems; lung damage that can’t be undone |
| Depression and anxiety | Trouble with daily life, work and relationships; depression is linked to heart disease and diabetes |
| Gout | More frequent flares, tophi, joint damage and kidney stones |
Sources: American Heart Association, American Diabetes Association, CDC, NIDDK, NHLBI, NHLBI COPD, NIMH, CDC gout
These are possible risks, not inevitable outcomes; treatment and monitoring can reduce risk. Regular follow-ups can identify risks and complications earlier and help reduce preventable harm. That’s the point of having a primary care team.
How chronic care management works with us
- Become our patient. Apply online, and our team reaches out within 1 to 2 business days. Your first visit is an annual physical at our Steele Creek clinic, where your provider reviews your history, medicines and labs.
- Make a plan together. Your provider sets goals with you, such as a blood pressure or A1c target, and adjusts your medicines. You may be asked to check readings at home.
- Follow-ups at either clinic. How often you come back depends on your condition and how well it’s controlled: every few weeks while we adjust things, every few months, or once or twice a year once you’re stable.
- Labs and refills in the same place. Labs are drawn in the clinic during your visit. Your provider refills your medicines after reviewing them, when appropriate; contact us before you run out, as a refill is not guaranteed.
Out of control? Come in now
If your condition worsens without emergency symptoms, seek prompt assessment rather than waiting for your next routine appointment. Walk in during clinic hours or contact a clinician for guidance. If blood pressure has a top number above 180 or bottom number above 120 after a repeat measurement, contact a healthcare professional immediately; with chest pain, breathing trouble, weakness, vision changes or other concerning symptoms, call 911. Do not delay emergency care to come to the clinic.
- Asthma or COPD flare: assessment and treatment when appropriate; severe breathing difficulty requires emergency care.
- High blood pressure reading at home: a recheck and assessment, with tests or medicine changes when indicated.
- Blood sugar out of range: a check, labs if needed, and changes to your plan.
- Same chart, same team: for our primary care patients, your walk-in visit goes into the chart your primary care provider reads, and it is billed as a primary care visit. Coverage and your share still depend on your plan, network, coding and services.
- Chest pain or pressure
- Severe trouble breathing, or breathing symptoms not relieved by your prescribed rescue treatment
- Signs of a stroke: face drooping, arm weakness, trouble speaking
- A sudden, severe headache
- Immediate danger of harming yourself or someone else
- Fainting or confusion
- Very high or very low blood sugar with confusion or vomiting
Bring to your visit: Your medicine names and doses, home blood pressure or glucose readings, recent lab results or records, and the names of specialists involved in your care.
Medicines and refills
- Refills: for our primary care patients, your provider refills your medicines after reviewing them, usually at your follow-up visits.
- Running out before you’re established? Walk in to either clinic. Your provider may give you a short-term refill of a non-controlled medicine until you’re established with us or can see your own doctor, depending on the medicine.
- Controlled medicines: we don’t manage long-term refills of opioids, benzodiazepines or stimulants. We can coordinate referral to psychiatry or pain management when appropriate. Do not abruptly stop a prescribed medicine; contact the prescribing clinician for safe guidance.
Tests in our clinics
Selected tests can be performed or collected during your visit when indicated and available. Some tests require preparation, outside imaging or a later appointment.
| In the clinic | Details |
|---|---|
| Lab work | Drawn in the clinic and sent to Quest, such as A1c, cholesterol, kidney and thyroid tests. Some routine results may return by the next morning, but timing varies by test and processing. Our staff calls about results and next steps. See lab work |
| EKG | At both clinics, read by your provider during the visit. See EKG testing |
| Pulmonary function tests | Breathing tests at both clinics that check how well your lungs work, for asthma, COPD and ongoing shortness of breath |
| Breathing treatments | Nebulizer treatments in the clinic when asthma or COPD flares |
| X-ray | At Steele Creek, with a radiologist read generally available in about 2 hours; timing varies and is not guaranteed. See X-ray |
When you need a specialist
When a condition is beyond what your primary care provider manages, we’re happy to find you higher-level care with a specialist, such as a heart, diabetes, lung, GI or mental health specialist, or imaging such as an ultrasound or CT. We refer you to whichever hospital system or independent specialist is best for you. We’re independent, so we have no financial reason to send you anywhere in particular.
Are we a good fit for your care?
- You have one or a few ongoing conditions, such as high blood pressure, type 2 diabetes, high cholesterol, thyroid problems, asthma, depression, anxiety or gout
- You want follow-ups, labs and refills in one office
- You want to walk in when something gets out of control instead of waiting weeks
- You want referrals based only on what’s best for you
- You have several complex conditions that need many specialists working together inside one hospital system, such as active cancer treatment or advanced heart failure
- You need ongoing refills of controlled medicines, such as opioids, benzodiazepines or stimulants. We’ll refer you to the right specialist, such as psychiatry or pain management
- You’re looking for ongoing care for a child. Children should see a pediatrician for ongoing conditions
Insurance
- Copay: your plan’s copay is due at the visit when applicable.
- Coinsurance: your share depends on your plan and services.
- Deductible: your plan may apply a deductible; additional responsibility may be billed after claims processing.
Insurance: Blue Cross Blue Shield PPO plans, Aetna, Cigna, UnitedHealthcare, Humana and TRICARE East. We don’t take HMO plans tied to one doctor or hospital system.
Medicare: Original Medicare and most Medicare Advantage plans.
Check with your insurance plan about your coverage. HSA and FSA cards are accepted.
Our clinics in Charlotte
| Clinic | What’s here |
|---|---|
| Steele Creek | 2114 Freeman Park Dr, Suite 105, Charlotte, NC 28273. (980) 880-5588. First visits (annual physicals), follow-ups, flare-ups, X-ray. |
| Plaza Midwood | 2017 Central Ave, Suite 103, Charlotte, NC 28205. (704) 731-8656. Follow-ups and flare-ups. |
| Hours (both) | Monday to Friday 8am to 8pm; Saturday and Sunday 9am to 5pm |
Apply to be a patientCome in today
Related care
Primary careAnnual physicalsLab workEKG
Updated
Explore our type 2 diabetes and prediabetes care.
Related care: High cholesterol treatment and follow-ups.
Related care: Gout flare treatment and ongoing gout care.
Related care: Thyroid testing and ongoing thyroid care.
Related care: Asthma assessment, breathing tests and ongoing care.
Related care: COPD testing, flare-up assessment and ongoing care.
Related care: Primary care for depression and anxiety.
