Information We Collect

We may collect information you voluntarily provide, including:

• Name
• Phone number
• Email address
• Appointment and scheduling details
• Information submitted through online forms
• Communications sent to us

We do not knowingly collect personal information from individuals under 18 without parental or guardian consent.

How We Use Your Information

We use information solely for legitimate healthcare and operational purposes, including:

• Scheduling and confirming appointments
• Sending appointment reminders and visit updates
• Providing follow-up care instructions
• Sending lab notifications
• Communicating billing information
• Responding to inquiries
• Improving website functionality

We do not sell or use personal information for unrelated third-party marketing.

SMS Communications

If you voluntarily provide your mobile number and opt in, we may send SMS text messages related to:

• Appointment reminders
• Visit confirmations
• Check-in instructions
• Follow-up care messages
• Lab result notifications
• Billing communications
• Optional clinic updates or service announcements (if separately consented)

Additional details:

• Message frequency varies based on interaction
• Message and data rates may apply
• Reply STOP to opt out at any time
• Reply HELP for assistance
• SMS consent is not a condition of receiving medical services

Mobile Information Sharing

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes
• Text messaging originator opt-in data and consent are not shared with any third parties

Cookies & Tracking Technologies

• We may use standard cookies or similar technologies to improve site performance and analyze usage
• Cookies are not used for third-party advertising
• Cookies do not collect sensitive medical information
• You may disable cookies in your browser settings, though some site features may not function properly

Data Security & Handling

We take reasonable measures to protect personal information, including:

• Administrative safeguards
• Technical safeguards
• Physical safeguards

Access to information is limited to authorized personnel and service providers who require it for healthcare or operational purposes. No system can be guaranteed to be 100% secure.

User Rights

You may:

• Request access to your personal information
• Request correction of inaccurate information
• Withdraw SMS consent at any time
• Contact us with privacy-related questions

Third-Party Service Providers

• We may use third-party vendors for scheduling, communications, billing, or website hosting
• All vendors are required to maintain appropriate confidentiality and security standards

Changes to This Policy

• We may update this Privacy Policy periodically
• Continued use of our website or services indicates acceptance of any updates

Contact Information

OneSpotMD Primary and Urgent Care PLLC
Email: info@onespotmd.com
Phone: 980 880 5588