Q: What is TeleCare?
A: TeleCare or telemedicine is high quality, remote care offered to our patients through live video conferencing from their phone or computer. Available for Virginia residents only.

Q: What hours are you offering TeleCare?
A: 7 days a week from 8am-8pm.

Q: What is the cost for TeleCare?
A: We accept most insurances except Medicaid and Medicaid products. For those using commercial insurance, the expected out of pocket cost is your copay. If you want to use the self-pay option (Sure Pay) the cost is $70.

Q: Can I be screened for COVID-19?
A: Yes, we do provide screening for COVID-19 symptoms.

Q: What if my provider recommends an office visit during my call, will I be charged twice?
A: If your provider recommends that you be seen at one of our physical locations to receive appropriate care, your copay will be waived (when using insurance) and you will not be billed for the TeleCare visit. If you used the self-pay option we will apply the $70 towards your final bill.

Q: Who will I be speaking to when I use TeleCare?
A: A staff member will call you to confirm your appointment and one of our highly trained, compassionate health care providers will conduct your exam.

Q: Does Medicaid or Medicare cover telemedicine?
A: Medicare does cover TeleCare, but unfortunately it is not covered by Medicaid at this time.

Q: Can I get a prescription filled from a telemedicine appointment?
A: Prescriptions can be filled following a TeleCare visit and will be sent to the pharmacy of your choice.

Q: Do I need to download an app or any software?
A: You do not have to download anything to use TeleCare on your computer. If you want, there is a Chiron Health app available for iPhone and Android users if you prefer to use your phone or tablet.

Q: Do I have to make an account to use BetterMed’s TeleCare services (hosted by Chiron Health)?
A: Yes, you will be prompted to create a secure account when signing up for your first TeleCare visit.

Q: Is my security and privacy information safe?
A: Yes, our platform, Chiron Health is HIPAA approved.

Q: What do I do if I have a technical issue?
A: If you need help, please send us an email at chiron@bettermedcare.com

Q: What is TeleCare for?
A: TeleCare is ideal for people suffering from conditions like:

  • Sick patients who don’t need or want to come into the office but would benefit from a face-to-face visit and advice from a provider
  • COVID-19 evaluation
  • Dermatology or skin issues
  • Allergies
  • Bites & stings
  • Burns/sunburns
  • Coughs
  • Cuts & scrapes
  • Dehydration
  • Flu
  • Fever
  • Nausea & vomiting
  • Pink eye
  • Rash & skin infections
  • Sinus infections
  • Sore throat
  • Sprains & strains

Q: What is TeleCare NOT for?
A: TeleCare is not for people suffering from serious or life-threatening conditions like:

  • Seizures
  • Chest pain
  • Neurological symptoms, suggesting a stroke
  • Difficulty breathing
  • Dizziness or loss of consciousness
  • Choking or gagging
  • Severe Hemorrhoids
  • Head injury
  • Cancer
  • Patients who want to hurt themselves (suicidal)
  • Patients who want to hurt others (homicidal)
  • Schizophrenia or hallucinations

If you have any of the above symptoms or any other serious medical concerns please call 911 or proceed to the nearest emergency department.